pktk9 Privacy
Policy

1 Information We Collect

When you register and use pktk9, we collect personal data in order to operate your account, process deposits and withdrawals, verify your identity, and comply with our legal obligations. The categories of personal data we collect include:

1.1 Registration Data

When you open a pktk9 account, you provide us with your full legal name, date of birth, email address, and mobile phone number. This information forms the foundation of your player profile and is required to create and maintain your account.

1.2 Identity Verification (KYC) Data

To fulfil our Know Your Customer (KYC) obligations, we collect copies of government-issued identification documents, including your Bangladesh National Identity Card (NID) or passport. Where required, we may also collect proof of address documents such as a recent utility bill or bank statement.

1.3 Financial and Transaction Data

We collect data about your deposits, withdrawals, and betting activity on pktk9. This includes the payment methods you use (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, Mastercard), transaction amounts, timestamps, and reference numbers. We do not store full card numbers — payment card data is handled directly by our certified payment processing partners.

1.4 Technical and Device Data

When you access pktk9, our systems automatically record certain technical information, including your IP address, browser type and version, device type and operating system, session duration, and pages visited. This data is used for platform security, fraud detection, and service optimisation purposes.

1.5 Communications Data

If you contact pktk9 support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the channel used. This data helps us resolve disputes, improve service quality, and maintain accurate account records.

1.6 Behavioural and Gameplay Data

We collect data about your activity on the platform, including games played, bet sizes, win/loss history, session frequency, and use of responsible gaming tools such as deposit limits or self-exclusion requests. This data is used for platform personalisation, responsible gaming monitoring, and analytical purposes.

2 How We Use Your Data

pktk9 uses the personal data we collect for specific, legitimate purposes directly related to the operation of our platform and our obligations to you as a player. We do not use your data in ways that are incompatible with those purposes. The primary uses are:

3 Legal Basis for Processing

pktk9 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing your registration data, transaction data, and KYC documents is necessary to provide you with the services described in our Terms & Conditions. Without this processing, we cannot operate your account.
• Legal obligation: Certain processing activities — particularly KYC identity verification, transaction record-keeping, and anti-money laundering checks — are required by applicable law. pktk9 must retain this data for defined mandatory periods regardless of your preferences.
• Legitimate interests: We process technical and behavioural data for fraud prevention, platform security, and service improvement. These are legitimate interests that do not override your fundamental rights.
• Consent: We rely on your explicit consent for marketing and promotional communications. You may withdraw this consent at any time without affecting the lawfulness of any prior processing.

4 Data Sharing & Disclosure

pktk9 does not sell or rent your personal data to any third party. We share your data only in the limited circumstances described below, and always with appropriate contractual protections in place:

• Game providers: To deliver game content, our platform connects with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session tokens and anonymised player identifiers necessary to load and run their games on pktk9.
• Payment processors: Transaction data is shared with our payment partners (including providers of bKash, Nagad, Rocket, Upay integrations, and card processing networks) solely to the extent necessary to complete your requested transactions.
• Identity verification services: Where automated document verification is used to support our KYC process, document images may be processed by our contracted identity verification partner operating under strict data processing agreements.
• Analytics providers: We use anonymised and aggregated analytical data to understand platform usage. No personally identifiable information is shared with analytics services.
• Legal and regulatory requirements: pktk9 will disclose personal data to relevant authorities where required to do so by applicable law, court order, or in response to a legitimate formal request from a regulatory or law enforcement body.

5 Cookies & Tracking Technologies

pktk9 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how users interact with our site. The types of cookies we use are:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without impairing your ability to use pktk9.
• Performance and analytics cookies: These collect anonymised information about how pages are accessed and which features are used. This data helps us identify technical issues and improve the platform experience.
• Functionality cookies: These remember your display preferences, language settings, and recent activity to personalise your session on pktk9.
• Marketing cookies: Where you have provided consent, these cookies track your interaction with pktk9 promotional content so that relevant offers can be personalised. You may opt out of marketing cookies at any time by adjusting your account notification settings.

You may control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of parts of the pktk9 platform, including the ability to maintain a logged-in session.

6 Data Retention

pktk9 retains your personal data for as long as your account remains active and for the period required by our legal and regulatory obligations following account closure. The key retention periods are:

• Account and registration data: Retained for the full duration of your account and for a minimum of five (5) years following account closure, in line with standard AML record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of verification or the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for a minimum of two (2) years from the date of the final communication, or longer where a dispute remains unresolved.
• Technical and log data: Typically retained for up to twelve (12) months for security and fraud investigation purposes, after which it is deleted or anonymised.

Once the applicable retention period has expired and no legal obligation requires continued retention, pktk9 will securely delete or anonymise your personal data.

7 Your Privacy Rights

As a player on pktk9, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected]:

• Right of access: You may request a copy of all personal data pktk9 holds about you. We will respond within 30 days of a valid request.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. Minor updates (such as changes to your registered contact number) can often be made directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our mandatory retention obligations under applicable law.
• Right to restrict processing: In certain circumstances (for example, where you contest the accuracy of data we hold), you may request that we pause active processing while a query is resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests. We will assess and respond to any such objection in good faith.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8 Data Security

pktk9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and pktk9 servers.
• Encrypted storage of all sensitive personal data, including KYC documents and financial records, on access-controlled servers.
• Multi-factor authentication requirements for administrative access to player data systems.
• Regular independent security audits and penetration testing of our platform infrastructure.
• Strict internal access controls ensuring that only authorised pktk9 staff with a legitimate operational need can access player personal data.
• Comprehensive staff training on data protection obligations and secure data handling procedures.

While pktk9 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the confidentiality of your account credentials. If you suspect your account has been accessed without authorisation, please contact our support team immediately via live chat.

9 Third-Party Services

The pktk9 platform integrates with a number of third-party service providers necessary to deliver our games, process payments, and support platform operations. Each of these providers is selected carefully and is required to maintain data protection standards compatible with our own policy. The categories of third-party services used by pktk9 include:

• Game studios and content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi deliver game content to the pktk9 platform. These providers operate their own privacy policies governing data generated within their game environments.
• Payment gateways: Our payment processing infrastructure facilitates transactions via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Each provider is responsible for the security of data processed within their own systems.
• Identity verification technology: Where we use automated tools to assist with document verification during KYC, those tools operate under contractual data processing agreements with pktk9.

pktk9 is not responsible for the privacy practices of third-party providers operating under their own policies. We encourage you to review the privacy documentation of any third-party service you interact with directly.

10 Minors & Age Restriction

pktk9 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration and KYC processes are designed to verify that all players meet the minimum age requirement before their accounts are activated.

If pktk9 becomes aware that personal data has been collected from a person under 18 years of age, we will take immediate steps to delete that data and permanently close the associated account. Any funds in the account will be returned to the originating payment method where technically possible.

11 Changes to This Policy

pktk9 reserves the right to update or revise this Privacy Policy at any time. When we make material changes — such as introducing a new category of data collection or a new purpose for processing — we will provide advance notice to registered players via email or a prominent in-platform notification at least 7 days before the changes take effect.

Minor revisions — such as typographical corrections, improved plain-English explanations that do not alter the substance of our practices, or updates to third-party provider names — may be made without prior notice. The "Effective Date" shown at the top of this document always reflects when the current version was last updated.

Continued use of pktk9 after the effective date of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not accept the revised policy, you should cease using pktk9 and contact support to request account closure.

12 Contact & Data Enquiries

For any questions, concerns, or formal requests relating to this Privacy Policy or the personal data pktk9 holds about you, please contact our support team using the details below. All data-related enquiries are handled by our dedicated compliance team.

• Live Chat: Available 24/7 via the pktk9 platform. Average response time: under 2 minutes.
• Email: [email protected] — Average response time: under 6 hours.

When submitting a formal data rights request (such as a subject access request or an erasure request), please include your full registered name, the email address associated with your pktk9 account, and a description of your request so that we can process it efficiently and securely.